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Team

How the incredible power of customer culture is 100% the result of teamwork

Customer Culture Experts from MarketCulture Academy coach practitioners to unleash the incredible power of customer culture.  With over fifteen years of experience in serving senior leaders around the globe, we now bring a wealth of knowledge and expertise so you can benefit faster and easier.

Dr. Linden Brown

Dr. Linden Brown

Linden has worked as a management consultant, academic, and an entrepreneur in start-up organizations. For more than 20 years, he has worked with multi-national firms in North America, Europe, and Asia-Pacific to develop their market-focus capabilities and business strategies. He has had Visiting Professor appointments at several universities, including INSEAD (France), Cranfield (England), and the University of Technology, Sydney (Australia). 

Linden, a customer culture expert par excellence, has published 14 books on management, marketing, and strategy. Read his blog on overcomplicating CX here.

Chris Brown, CCXP

Chris is a keynote speaker, author and CEO of MarketCulture a firm that specializes in working with companies to create customer-obsessed cultures.

He is the co-author of the award winning book, The Customer Culture Imperative which won Marketing Book of the Year in 2015. His previous post as Marketing Director for Hewlett-Packard provided him firsthand experience of the challenges facing leaders trying to create a stronger external focus. Chris has consulted with more than 50 of the Fortune 500 companies as well as 100s of SMEs around the world. He also served for 4 years as EVP for the American Marketing Association in Silicon Valley.

He is currently pursuing a Doctorate of Business Administration at Pepperdine University in Malibu, California.

Sean crichton-Browne

Sean Crichton-Browne

Sean’s role with MarketCulture is to build Global Partnerships and support customer engagements, whether directly with MarketCulture or with our Accredited Partners. He has wide business experience in how companies develop a focus around customers that helps them to grow and prosper. He has deep knowledge and experience in sales and sales management and has owned and managed his own solutions company for more than 25 years in Sydney. 

Sean works with MarketCulture clients and accredited partners to identify their needs and what solutions are relevant to satisfying those needs. He has particular knowledge and experience in the service and technology industries.

jef teugels

Jef Teugels

Jef has been working internationally for three decades with stock-listed enterprises, SMEs, and start-ups. His work focuses on the force field created by the overlap of customer behavior, organizational readiness, and exponential technologies. 

Jef’s main job is to assist our clients in letting the energy in that force field not go to waste. Instead, he makes sure our clients use it to their customers’ and employees’ advantage in a unique mix of leadership and sustainability.

Jef is a doctoral candidate at the University of Bolton.

aNITA siaSSIOS, CCXP

Anita Siassios, CCXP

Co-Instructor in the Spotlight

Anita’s role is to make sure you get the best possible learning experience during our course as a student and afterward as an alumnus. A highly respected and certified leader, Anita has over 30 years’ experience working at Fortune’s top 20 Australian multinational organizations in the fields of Banking, Technology, Operations & Privacy, leading complex transformation programs across geographies and empowering people through process and technology to improve the lives and experiences of customers.

A pioneer in CX and a ‘Peripheral Visionary’, Anita leads the non-profits Customer Experience Professionals Association (CXPA) (Customer Experience Professional Association) Melbourne Network and Women in CyberSecurity (WiCyS) (Women in Cyber) Security Affiliate Australia.

Get in touch with any of our customer culture experts and share your aspirations to strengthen your organization's customer-centric culture.

We listen carefully when people share their customer culture aspirations or challenges with us. And we explore actively if and how we can contribute to the strengthening of your organizations customer-centric culture. We operate around the globe, so where ever you are, reach out and start a constructive dialogue. Practicing what we preach, each of us is driven by the belief that “what’s best for the customer, is best for the company,” and we act on that belief day in and day out.  We’d be thrilled to hear from you.  Reach out to us now, as now, in these disruptive and turbulent times, is the best time to strenghten the foundation to weather business storms: a rock-solid customer culture. 

Isn’t it about time to unleash the incredible power of customer culture in your business?

Dialogue
Customer Culture Expert Peter Drucker
© Drucker Institute

Because its purpose is to create a customer, the business enterprise has two – and only these two — basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are ‘costs’.”

Peter F. Drucker

customer-centric management giant

The incredible power of customer culture visualized

incredible power of customer culture
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