Become a Customer-Centric Expert, Achieve Career Advancement.

customer-centric culture foundation and certification course

learn why you should become certified now

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Building customer-centric mindsets has never been more important

Develop your expertise and help your company build the customer-centric culture it needs to win

Become CERTIFIED in the best practices and tools used by companies like Amazon, Google, and Apple in driving business performance to retain customers and engage employees

Join our community of customer-obsessed practitioners

It will provide you with the knowledge to immediately create actions that make a tangible difference in your organization.
It will help you develop the business case to gain the buy-in of senior leadership so your CX initiatives are acted upon.

It will help you strategically position your role in the business as a trusted advisor to senior leadership.
This course combines our scientific approach and fun anecdotes from the world’s best companies.

PLUS time for personalized discussions and activities with your fellow cohort, so you can get actionable insights from these five sessions.
Share experiences across the world with like-minded people.

Take your peers' word for it

The program is very interesting, meaningful, and valuable :-). I am happy that we enrolled. I especially like the 8 disciplines, that is brilliant.

Beatrix K. Austria

It is a refreshing way to look at quality management in higher education. The peripheral vision discipline really makes us better understand the link between education and society.

NADIA VP.Belgium

Being able to see all of these 8 disciplines in one chart and learning how they interact has been super interesting.

Lisa H.Germany

It is often said that you can't measure a culture but there are lots of ways as described in this course of how to measure your progress in instilling a culture and the weak areas needing improvement.

Richard K.UK

alumni experiences

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Get Buy-in & Gain Influence

Make your business case actionable. Learn how customer culture links to your business performance and benefits all employees.

Get me in!

Become an Expert

Develop your customer-centric culture skills. Learn how to make progress towards a truly customer-centric company approach to doing business.

I Want to Be an Expert

Be Engaged with Practical Learning & Fun

Combining presentations, hands-on exercises, group discussions, and individual reflection make the learning fun and practical.

I'm in for that!

Join a Global Community

Learn from and share with an online community of practitioners facing the same challenges. Only open to those who become certified.

I Want to Join!

Course content

Module 1 – The Why and What of Customer Culture

Module 2 – The How – Best Practices in Shaping a Stronger Customer Culture

Module 3 – Building the Business Case and Getting Support

Module 4 – Taking Action to Move Forward

Module 5 – Customer Culture Project Completion + Online Knowledge Test

Course design

Each Module contains:

Pre-workshop self-led learning – 2 hours

Instructor-led online learning – 2 hours

Each session will be highly interactive with team-based exercises.

PRE-WORK

Use of online videos, exercises and quizzes to be done as self-learning preparation prior to each module.

This will also include one team-based exercise for community discussion during modules 2, 3 and 4.

Spaced one (1) week apart.

POST-COURSE

ASSESSMENT FOR CERTIFICATION

A guided In-company activity to build a business case and get buy-in from leaders to take the next step.

You will develop this progressively during the course.

Short report and test to be submitted within 2 weeks of completion of module 4.

Get access now to the world's leading experts in customer culture to guide and coach you

Expert in Customer-Centric Leadership, Strategy, and Measurement. Award-winning author.

Dr. Linden Brown

Expert in Marketing, IT and Finance Customer-Centricity. Award-winning author.

Chris Brown, CCXP

Expert in Sales, Gloabl Channels and Frontline Customer-Centricity.

Sean Crichton-Browne

Expert in Sustainable Innovation, Business Engineering, and Customer-Centric Design.

Jef Teugels, CCXP, PgDID

ENROLL

Your enrollment includes:

Four instructor-led work sessions with MarketCulture’s leaders.
Exercises focused on developing your company’s customer insight and foresight.
Your biggest customer-centric culture questions answered by our team of professionals.
All slideware downloadable in PDF-format.
Discussions and networking opportunities with other participants.
Learn how to measure your company’s culture with the award-winning MRI.
Certification upon successful completion of project and online knowledge test.

$US 1,995*

per person

Enroll Now

* Price is exclusive of any VAT. When enrolling, depending on your location, you will be shown the price including the VAT for your country, if applicable.

only limited places are available

You will be able to see the upcoming courses for your part of the world on the enrollment page. Our courses fill up fast, check out the first available course now

The practical stuff

Four weeks of Live Instructor-Led Sessions: Duration per session.

Module 1: 3 hours

Module 2: 2 hours

Module 3: 2 hours

Module 4: 2 hours

Module 5: Project Submission and Knowledge Test (deadline announced per cohort)

Presentation and Certification Awards: Date announced per cohort

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