how about pausing cx investments to strengthen your foundation?

Develop your expertise and help your company build the customer-centric culture it needs to win.

FEATURED

Why Should I Take a Course in Customer Culture?

Find out by watching the video!

What's in it for YOU?

Get Buy-in & Gain Influence

Make your business case actionable. Learn how customer culture links to your business performance and benefits all employees.

Become an Expert

Develop your customer-centric culture skills. Learn how to make progress towards a truly customer-centric company approach to doing business.

Be Engaged with Practical Learning & Fun

Combining presentations, hands-on exercises, group discussions, and individual reflection make the learning fun and practical.

Join a Global Community

Learn from and share with an online community of practitioners facing the same challenges. Only open to those who become certified.

Be a Trusted Advisor

It will help you strategically position your role in the business as a trusted advisor to senior leadership.

Access

You will gain access to the world's leading experts in customer culture to guide and coach you.

What People Say

The program is very interesting, meaningful, and valuable. 🙂 I am happy that we enrolled. I especially like the 8 disciplines, that is brilliant.

Beatrix K.Deutsche Telekom

It is a refreshing way to look at quality management in higher education. The peripheral vision discipline really makes us better understand the link between education and society.

Nadia VP.Thomas More university college

Being able to see all of these eight disciplines in one chart and learning about how they interact has been super interesting.

Lisa H.way business solutions

It is often said that you can't measure a culture but there are lots of ways described in this course of how to measure your progress in instilling a culture and the weak areas needing improvement.

Richard K.ARCET GLOBAL

Alumni experiences

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COURSES

Customer culture practitioner foundation

This course is based on the award winning book, “The Customer Culture Imperative “. It is designed for leaders at all levels of an organization responsible for creating the culture necessary to deliver great customer experiences.

An introduction to customer culture concepts

This course is based on the award winning book, “The Customer Culture Imperative “. Inside you will find 12 short videos from the world’s leading expert on customer centric culture, Dr Linden R Brown.

Creating a customer culture - a video based course

An interview with Dr. Linden Brown on how to create customer-centric cultures.

customer-centric culture foundation & certification course

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