The program is very interesting, meaningful, and valuable. 🙂 I am happy that we enrolled. I especially like the 8 disciplines, that is brilliant.
Beatrix K.Deutsche Telekom
It is a refreshing way to look at quality management in higher education. The peripheral vision discipline really makes us better understand the link between education and society.
Nadia VP.Thomas More university college
Being able to see all of these eight disciplines in one chart and learning about how they interact has been super interesting.
Lisa H.way business solutions
It is often said that you can't measure a culture but there are lots of ways described in this course of how to measure your progress in instilling a culture and the weak areas needing improvement.
Richard K.ARCET GLOBAL
While getting deeper insights into the 8 disciplines has been incredibly rewarding, I feel it's the insights gained through the group discussions. Customer Centricity is a global challenge, and it's fantastic to hear what different businesses are doing."
This course is based on the award winning book, “The Customer Culture Imperative“. It is designed for leaders at all levels of an organization responsible for creating the culture necessary to deliver great customer experiences.
This course is based on the award winning book, “The Customer Culture Imperative“. Inside you will find 12 short videos from the world’s leading expert on customer centric culture, Dr Linden R Brown.